Return & Refund Policy

Last Updated: August 16, 2025

At Glownook, we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Please contact our support team before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To speed up the process, please provide:

• Your order number.
• A brief description of the issue.
• Clear photos or videos showing the problem.

If approved, we will provide either:

• A replacement at no additional cost, or
• A full refund.

Order Cancellations

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed and prepared for shipment, making cancellation unavailable.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Return Shipping Costs

If the return is due to:

• A damaged item
• A defective product
• An incorrect item sent by us

We will cover the return or replacement costs.

For all other approved returns, customers are responsible for return shipping costs.

Non-Returnable Items

We cannot accept returns for:

• Items showing signs of use or damage caused by misuse.
• Products returned without original packaging.
• Returns requested more than 30 days after delivery.
• Items damaged through improper handling after delivery.

Lost or Delayed Packages

If your package is delayed, please allow additional transit time before contacting us.

If your package is confirmed lost in transit, we will work with the carrier to resolve the issue and provide an appropriate solution.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our support team:

📧 glownookofficial@gmail.com

We aim to respond to all inquiries within 24–48 business hours.