Shipping policy

Shipping Policy

Last Updated: August 16, 2025

## Processing Time

All orders are processed within 2–3 business days.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that orders are not processed on weekends or public holidays.

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## Shipping Time

Estimated delivery time is 5–9 business days.

Delivery times are estimates only and may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other factors beyond our control.

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## Free Worldwide Shipping

We proudly offer FREE WORLDWIDE SHIPPING on all orders.

No minimum purchase is required unless otherwise stated during special promotions.

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## Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to appear after shipment.

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## Shipping Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to:

• Shipping carrier disruptions

• Customs inspections

• Severe weather conditions

• High seasonal demand

• Other unforeseen circumstances beyond our control

We appreciate your patience and understanding.

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## Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Glownook is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it is processed.

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## Lost or Stolen Packages

Glownook is not responsible for packages that have been marked as delivered by the shipping carrier.

If your tracking information shows your package as delivered but you have not received it, we recommend:

1. Checking with household members or neighbors.

2. Verifying the shipping address provided during checkout.

3. Contacting the shipping carrier directly.

If you still require assistance, please contact our support team and we will do our best to help.

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## Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage

Our team will review your case and provide an appropriate solution.

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## Contact

For any shipping-related questions, please contact us at:

📧 glownookofficial@gmail.com

We aim to respond to all inquiries within 24–48 business hours.